Returns Policy

Policy Overview at a Glance:

  • Return Window: 30 calendar days from delivery date.
  • Pre-Authorization: Required (Return Authorisation Number - RAN).
  • Faulty / Incorrect Items: 100% Free Return & Full Refund or Replacement.
  • Change of Mind Returns: Refunded less outbound delivery cost and a 15% restocking fee.

1. Return Eligibility & Conditions

We want you to be completely satisfied with your purchase. Returns or exchange requests must be initiated within 30 calendar days of the delivery date.

  • Standard Returns (Change of Mind): Items must be returned in unused, clean, and sellable condition, complete with all original packaging, tags, components, and manuals. Returns not meeting these conditions are subject to rejection or a revised refund amount at our discretion.
  • Defective, Damaged, or Incorrect Items: If you receive a faulty item, a product damaged in transit prior to delivery, or an incorrect shipment, please contact us immediately. We will cover all return shipping costs and provide a full refund or free replacement.

2. Refunds & Associated Fees

  • Change of Mind Returns: Approved returns for reasons other than product defect or order error will be refunded less the original delivery cost and a 15% restocking fee (to cover testing, repacking, and administrative costs).
  • Exchanges: If you wish to exchange an item for another model, a return delivery fee for the replacement item will apply, in addition to any price differences.
  • Return Shipping Costs: For change-of-mind returns, the customer is responsible for return postage and ensuring the item is packaged securely. NSD SMART is not liable for items lost or damaged during return transit.

3. How to Process a Return (3-Step Process)

  1. Submit Request: Email our Customer Support team with your Name, Order Number, Item(s) to Return, and Reason for Return (include photos if damaged/defective).
  2. Obtain Authorization (RAN): Once approved, we will issue a written authorization and a unique Return Authorisation Number (RAN) with return address details.
  3. Pack & Ship: Securely package the item with the RAN clearly marked on the outer shipping box (do not write directly on the product box) and ship it back via a trackable carrier.

Important: Returns sent without a valid Return Authorisation Number (RAN) will not be accepted or processed.

4. Terms, Warranties & Legal Disclaimer

NSD SMART reserves the right as the final authority on whether products qualify for a refund, repair, or replacement upon physical inspection. All returns/warranty claims must be pre-authorized in writing. Except for guarantees implied by law that cannot be excluded, our maximum liability hereunder is strictly limited to the purchase price of the products. In no event shall NSD SMART be liable for any consequential, indirect, incidental, or special damages arising from the sale or use of any product.